What you need to know about ISO 45001

Occupational Health and Safety is an area where there is zero margin for error. The financial and reputational loss in such situations can be massive. ISO 45001 is an International Standard that specifies requirements for occupational health and safety (OH&S) management system. ISO 45001 offers organisations guidance for its use and tools regarding how they can proactively improve OH&S performance by preventing injury, ill-health, eliminate hazards and minimise risks. It can be applied to any organisation, regardless of its size, type and nature of the business that wishes to establish, implement and maintain occupational health and safety (OH&S) management system.

An organisation is responsible for ensuring that it minimizes the risk of harm to the people that are involved in its activities. All of ISO 45001 requirements are intended to be integrated into an organisation management process. The standard will align with other ISO management system standards like ISO 9001 and ISO 14001 and will use the Annex SL framework.

ISO 45001 will enable you to meet your legal and moral obligations. Improving health and safety in the workplace not only creates a safer work environment and results in lesser accidents, but also saves time and cost regarding plant shutdowns, employee absenteeism, litigation subsequently improving regulatory compliance and corporate branding.

The standard increases organisational strength through proactive risk prevention, innovation and continuous improvement. Your company complies with legal regulations and demonstrates brand responsibility through secure, healthy and sustainable employment.


ISO 45001: 2018 Certification

The International Standards Organization began work on ISO 45001 Occupational health and safety management systems in 2013. Draft International Standard ISO/DIS 45001 was released in January 2016, and the final Draft was released at the end of November 2017. The new version was published in December 2017 and is replacing OHSAS 18001.

OHSAS 18001 is an internationally recognized British standard for occupational health and safety management. This system was valid for provision of repairs, construction, cleaning, decontamination, testing, commissioning and related design and engineering services for high-pressure pipelines. As of 12th March 2018, it has been superseded by ISO 45001 which is the world’s first international standard for occupational health and safety management systems.

So, BS OHSAS certificates will no longer be valid from March 2021. All organisations, who currently have the certification of OHSAS 18001, will have a three-year period to complete their transition to ISO 45001: 2018.


ISO 45001 benefits

The design of this standard allows you to adapt it to any size business and industry to enhance your performance, productivity and help business growth. The benefits of ISO 45001 certification include the following:

  • Demonstrates your commitment to workplace health and safety.
  • Improves your ability to identify hazards and assess risks.
  • Reduces the costs of workplace incidents and insurance premiums.
  • Increases productivity by reducing downtime.
  • Encourages management involvement and worker participation.
  • Helps to build your brand’s integrity and consumer trust.
  • Fulfills legal and regulatory obligations.
  • Validates your organisation takes health and safety seriously which helps to form more partnerships that grow your bottom line.
  • Demonstrates your compliance with an international standard.
  • Eliminates or minimises risks and hazards.
  • Address OH&S nonconformities connected with the organisation’s activities.
  • Helps achieve continual improvement.


What businesses is ISO 45001 suitable for? 

ISO 45001 is based on Annex SL, the same management system framework as ISO 9001 Quality Management and ISO 14001 Environmental Management. Thousands of people die each day from work-related accidents or diseases all around the world. It was developed to combat the problem of occupational injuries, diseases and employee safety. It is aligned with the 2015 version of those standards so integration should be comparatively easier. With this new version, ISO 45001 completes the QSHE management system triad along with quality and environmental standards.

Like all ISO standards, 45001 is also universal. It is flexible and can be adapted to manage occupational health and safety in a wide range of organisations. This standard will help organisations reduce this number of avoidable fatalities by improving employee safety, reduce workplace risks and create better and safer working conditions.

It is not a legal requirement to have and health and safety certification but it contributes positively to brand recognition and business reputation. People want to work with and support businesses that take health and safety seriously.

Traditionally high risk industries such as building trades and road transport industries put health and safety certification in place to curb accidents in the workplace. For example, the building industry experienced 11 workplace deaths in 2019 and 5229 injuries that resulted in a week or more a way from work. This improved in 2020 with a fall in fatalities to four and 1710 (to May 2020) injuries. And of course road transport drivers push hard to reach destinations to deliver on time while facing the many challenges of being on the road. 

But today, new industries are seeing the benefits of health and safety certification — manufacturing, for example. While safety in the manufacturing industry is not a new concept, they have working from ad hoc guidelines gathered over the years. ISO 45001 provides guidelines for a complete health and safety framework for an organisation.

Implementing ISO 45001 allows all industries to look at continual improvement, risk evaluation and opportunities. It supports businesses taking a more proactive and preventive approach instead of just reacting if an incident occurs. Using ISO 45001 helps you to identify opportunities to manage risks and improve safety even when there is no hazard or risk currently identified. 


ISO 45001 standards can be used by:

  • Large, small and medium-sized enterprises
  • Global conglomerates
  • Non-government organisations (NGOs) and charities
  • Academic institutions
  • Government departments

As an international standard, ISO 45001 surpasses geographical, political, economic, commercial and social boundaries. This sets a single benchmark for the management of occupational health and safety across the globe.

If you are currently working with OHSAS 18001 or country-specific standard AS / NZS 48001, you can upgrade to ISO 45001, within three years. If you have not yet implemented Health and Safety Management, you will have to prepare for the implementation of ISO 45001 from scratch.


What about AS / NZS 4801?

OSHAS 18001 is an internationally applied British standard, while AS/NZS 4801 is specifically relevant to health & safety legislation in New Zealand and Australia. Both certifications have now been replaced by ISO 45001.

The technology behind ISO 45001 enables a new and better methodology for increased involvement of employee and leadership and better control of the workforce as compared to the AS/NZS 4801. It also improves processes for identifying operational hazards and risks, minimizes and eventually eliminates operational risk factors.

Many organisations in New Zealand have quality, environmental or other management systems based on one or more ISO management system standards. Because ISO 45001 has the same structure as other standards, it is easier to integrate an OHSMS into the overall management system.

ISO 45001 will be available as the international version later this year. Standards in New Zealand will then start the process to adopt it in 2019, at which time AS/NZS 4801 will be withdrawn.

ISO 45001:2018 is due for publication in the next few months and will be adopted as a New Zealand standard, NZS ISO 45001:2018, later this year.

The publishing of this new standard represents the beginning of a new era for Occupational Health and Safety across the globe. Once you decide that ISO 45001 is right for you, our consultant will help you establish how your organisation compares to the requirements of the standard.


Simple things you can start doing to improve H&S in your business

There are simple things you can implement to keep your staff safe. These include:

  • Keeping the workplace clean.
  • Using labels and signs.
  • Training employees in workplace safety.
  • Rewarding employees for safe behaviour.
  • Having an open door policy that allows employees to voice their concerns.


But there is more you can do to commit to the health and safety of the people who work for you. Implement ISO 45001 Occupational Health and Safety Management System (OHSMS) and embed it into your organisation’s culture.

We recommend you to consider the support that QICE can give you about ISO 45001 so that your organisation can provide its employees with a safer work environment and set a precedent for other organisations. QICE can provide manufacturers, service providers and product developers in New Zealand with the consulting services and professional tools needed to create their path to greatness. QICE offers not only internal auditing services, management system support and software solutions but also lean management consulting, third party inspection services and customized auditing services so that you can adopt a better management system for your organisation.

Business meeting

Benefits of ISO 9001 for business

Implementing ISO 9001 provides your business with a practical Quality Management System (QMS) that allows you to monitor all areas of your business. A QMS establishes a set of workable procedures for your organisation. It allows you to define how you will meet stakeholder and customer requirements.

The basis of ISO 9001 is continual improvement. It is flexible so is suitable for use by any organisation. The standard does not specify quality objectives or how to meet customer needs. But expects an organisation to define these objectives and strive to continually improve their processes to meet them. Once your business reaches its targets, reassess them in pursuit of continual improvement.


ISO 9001 benefits for business

By putting a QMS in place, it helps your business to focus on what is most important. QMS processes provide a solid framework which increases productivity and profitability and boosts efficiency. It also increases customer acquisition and retention through greater confidence in your organisation.

ISO 9001 advantages for businesses includes it:

  • Is suitable for organisations of all sizes.
  • Allows for better internal management.
  • Produces less waste.
  • Is a globally recognised standard.
  • Can integrate with other ISO standards.
  • Increases efficiency, productivity and profitability.
  • Improves customer numbers and loyalty. ISO 9001 gives customers confidence your business has procedures and processes, so they have confidence in receiving a high standard of customer service.
  • Gives you the ability to expand into new markets where clients require certification before doing business with an organisation.
  • Can help identify and address organisational risks.



ISO 9001 benefits for customers

Customers understand the advantages of working with a business with ISO 9001 certification. And some customers will only work with certified organisations as it gives them confidence your business continually assesses its management systems.

ISO 9001 advantages for customers includes:

  • Access to improved services and products.
  • Predictable schedules for production runs and deliveries.
  • Promoting good communication and reporting.
  • Minimising mistakes.
  • Maintaining standards through annual assessments.
  • Putting customers first so you can meet their needs consistently and enhance customer satisfaction.
  • Fewer complaints and returned products.


ISO 9001 benefits for staff

One of the most important things people want from employment is security. But staff also want work satisfaction. By engaging them through a QMS it can improve job satisfaction by recognising the importance of your people.

ISO 9001 advantages for employees includes:

  • Boosting productivity and performance.
  • Promoting higher employee engagement.
  • Providing employees with insight into the organisation’s processes and procedures.
  • Reducing inefficiencies to improve employee’s workflow by focusing on preventive measures which decreases internal costs.
  • Improving customer service and their experience with the organisation.
  • Establishing continuous training programs to equip them with the skills to deal with changing needs.
  • A commitment to get it right the first time.


ISO 9001 can actually improve your ROI

A Quality Management System (QMS) helps lower expenses which increases profits. Investing in a quality system makes your company attracts more customers. Focusing on quality encourages customer loyalty which gives you a competitive edge. A QMS lowers your expenses by:

  • Reducing the need to carry inventory so you do not need so much working capital.
  • Streamlining processes and procedures which lowers your production costs.

Your return on investment (ROI) in quality will outweigh the costs of implementing and maintaining a QMS.


What is quality costing you?

It is natural to want to know if a QMS is cost-effective. First you need to assess what quality costs you:

  • Cost of prevention. How much do you spend on preventing recurring quality problems? This can include the cost of creating procedures and processes, quality plans and training.
  • Cost of appraisal. How much do you spend on measuring and monitoring activities to achieve consistent quality across the company?
  • Cost of internal failures. What are internal failures costing you? This includes scrapping and reworking a product, and the time and labour spent replacing products.
  • Cost of external failures. Cost of external failures includes warranties and loss of business.

The cost of preventing quality issues is a lot less than dealing with customer complaints. But you probably already know this. Poor quality products and services cost your organisation 10 times more to deal with once it reaches your customer than it does to prevent the issue in the first place.


ISO Certification boosts competitiveness and credibility

ISO 9001 certification allows companies to improve processes and procedures to deliver products or services more consistently. It also allows you to see where you can improve efficiencies across the company and how to use resources more effectively

Implementing a quality management system promotes better communication, planning and administrative processes. And boosts the competitiveness and credibility of your business throughout your industry.

ISO certification is important for all organisations as it allows business growth, cost savings and profitability. It establishes ongoing quality standards for continuous improvement and a sustainable positive customer experience.

Contact us today for more information. We are passionate about assisting businesses achieve greatness through ISO certification.


How an ISO 14001 certification saves money

Being environmentally conscious helps reduce your negative impact on the environment, but of course implementing the ISO 14001 Environment Management System standard is going to cost money. While it costs money, consider how much you will save over the long-term. It’s all about weighing up the benefits and your return on investment (ROI).

ISO 1400 benefits

ISO 14001 helps you to identify where your environmental costs may be — water, power, natural resources. Identifying your costs is crucial so you can reduce them.

The following are six benefits of ISO 14001 accreditation that give you a ROI.

  1. Environmental commitment improves credibility

Many contracts require ISO 14001 accreditation as some people may only want to work with businesses that demonstrate their commitment to the environment. Customers are also now commonly choosing to do business with environmentally friendly companies, so it improves your image and credibility. Investing in an environment management system sends a positive message to consumers who are becoming more discerning about where they spend their hard earned money.

2. Controls costs

It is a fact of life, every business wants to control its costs, so how does implementing ISO 14001 help with that? Use the system to identify, control and reduce environmental incidents which saves the company the cost of fines, cleaning up, paying out compensation, as well as your overall reputation. You can also use it to identify the costs of materials and resources required to create your products. Taking the reuse, reduce, recycle approach can help make tangible cost reductions as well as the tax the business pays.

3. Legal compliance

ISO 14001 provides a framework that puts processes in place to identify, monitor and comply with environmental legislation. While you may already comply with the law, ISO 14001 accreditation helps to maintain that compliance. It also tells people your business cares which will boost your credibility, and has the potential to reduce liability insurances. 

4. Implement changes successfully

A key element of ISO 14001 is collecting good data which helps you implement organisational changes successfully. Even if an initiative goes off track initially, collecting data alerts you to this faster so you can correct the problems and get back on track. Again, this will save your business time and money.

5. Engage employees to improve processes

Continual improvement is central to ISO 14001, so starting with small improvements means moving towards implementing enhancements progressively. In order to do this though, it is important to engage employees in the process. This gives them ownership of improving the company. It creates an inclusive culture that engages employees to work towards a common goal, which is a good ROI.

6. Reduces employee turnover

Engaged employees are far less likely to move on as they feel heard and important to the organisation’s operations. Employee turnover is a huge cost to a business. It costs far less to engage and retain your employees than it does to continually recruit and train new people.

When the environment is important to your business, contact us for more information about ISO 14001 certification. We can show you how to implement an environmental management system that gives you ROI, earn consumer trust while growing your business.


Cybersecurity is a Business Priority

The risk of a cybersecurity breach is high in this day and age. As a business you have a responsibility to protect customer data and to keep company information safe. No longer is ISO 27001 Information Security Management System (ISMS) just a nice thing to have,  it is essential if you take cybersecurity seriously.

Doing business online means you have to guarantee all customer information is secure and that includes credit card information you collect. A security breach can be disastrous to your organisation. One that can cost a lot of money to recover from, let alone the cost to your reputation. There are serious consequences if a hacker breaches your systems. The ISO 27001 certification shows the world you take cybersecurity seriously. The certification process provides a framework that identifies, manages, and controls risks to data and all organisational assets.

Implementing an ISMS simply makes good business sense. Other core activities include allocating security responsibilities to staff for continually managing and assessing the performance of information management through management reviews and internal audits.

Data Hackers Target Businesses

Business data is a target to hackers when it is of value to a third party. Different types of data are more valuable than others and pose different levels of risk to your business. Business data that is at risk includes the following:

  • IT security data such as user names and passwords, the network structure and encryption keys.
  • Financial information such as bank accounts, credit card numbers and expiry dates.
  • Intellectual property which can include marketing material, logos, proprietary software, manuals and other material developed by your business.
  • Personally identifiable information such as contact information and birth dates.

Stolen information has different values such as its use for identity theft and fraud. Intellectual property is valuable when sold to a competitor. IT security data allows a third party access into your computer systems.

Consequences of Data Breaches

Cybersecurity and ISO 27001 accreditation should be a top priority if you want to keep your data safe. It is vital to protect your organisation from the severe consequences of a data breach to not only your company but to your customers and suppliers.

Cybercrime is a big business expected to cost companies $10.5 trillion by 2025. Year by year, there is a higher risk of cyber attack. An Accenture study reported small businesses made up 43% of cyberattacks and as few as 14% were prepared for an attack,  not just big corporate companies are at risk.

Here are some examples of data breaches:

  • In 2019, a NAB worker faced the sack after uploading the data of 13,000 customers to a third party which cost NAB $687,878 in compensation.
  • Victorian hospitals and medical centres faced a cyberattack which caused the postponement of non-urgent surgical procedures.
  • Yahoo’s multiple data breaches between 2012 and 2016, which affected 500 million users, came to light as it was negotiating its sale to Verizon. The sale went ahead at a greatly reduced price and Yahoo paid out $117.5 million in compensation.

No matter the size of your organisation, cybersecurity must be a priority. Contact us for more information about an ISO 27001 certification. We can show you how to protect your information, earn consumer trust, and grow your business so it reaches its potential.


ISO 27001 versus ISO 27002

ISO 27001 is the international standard that gives you the framework for an information security management system (ISMSP). You can become ISO 27001 accredited, but there is no certification for ISO 27002. However, you cannot consider the two standards in isolation.


What is ISO 27001?

ISO 27001 is a set of guidelines that relate to the security of your organisation’s information. It sets out the requirements to implement ISMS so all your organisation’s information is protected from prying eyes and cyber security incidents. It contains the information you need to implement ISMS as part of your business. For ISO 27001 accreditation, you must:

  • Have an ISMS project team to initiate the project.
  • Complete a gap analysis of your organisation’s information security.
  • Define the scope of your ISMS.
  • Complete a risk assessment.
  • Develop information security policies.
  • Choose and apply security controls throughout the organisation.
  • Develop risk documentation.
  • Hold training to raise information security awareness among your staff.
  • Assess, review, and conduct an internal audit to ensure the controls are effective.
  • Complete an audit for certification.


What is ISO 27002?

ISO 27002 is an additional standard that contains more information about information security controls. Where ISO 27001, Annex A only provides little detail of each control, ISO 27002 goes into greater depth for each one. It explains how each control works, its objective and how to implement it.


Three main differences between ISO 27001 and ISO 27002

There are three main differences between the two ISO standards. These are:

  • Certification. You can become certified for ISO 27001 as it is a framework for compliance. It is not possible to become certified for ISO 27002 as it only focuses on one element of an ISMS.
  • Level of detail. ISO 27001 only contains an outline of each element for implementing an ISMS where ISO 27002 details security controls in depth. There are other standards within the ISO 27000 family that provide detail for each element of ISO 27001. For example, ISO 27003 provides guidelines for implementation and ISO 27004 covers monitoring, measurement, analysis, and evaluating the ISMS. If all this information were in ISO 27001, the standard would be too long and difficult to work with.
  • Relevance. The key to implementing an ISMS is that not all information security controls are relevant to your organisation.


How to begin protecting your information

When starting to plan your ISMS, start out with ISO 27001. Once you have identified your information security controls, refer to ISO 27002 for more insight on how to implement each one.

The whole ISO 27000 family works together, ISO 27001 sets up the framework and the others provide the detail for each ISMS element.


If information security is a priority for your organisation, contact us for more information about ISO 27001 certification. We can show you how to protect your information, earn consumer trust and grow your business so it reaches its full potential. 


Difference between ISO 9001 and ISO 9000

Most people understand what ISO 9001 is. It is sought after as a quality standard that can set your business apart from your competitors when you receive accreditation. ISO 9000 is not so well understood as it is a family of standards that ISO 9001 belongs to, but it is also an additional standard on its own. 


What is the difference between ISO 9001 and ISO 9000?

ISO 9001 sets the standard for implementing a Quality Management System (QMS) when your business meets a specific set of standards. ISO 9000 is little talked about outside of being the family of standards ISO 9001 belongs to.


What is ISO 9000?

ISO 9000 is technically two different things:

  • The name for the entire set of quality standards.
  • It is also a separate standard that outlines the definitions used throughout the entire QMS.

The main purpose of the separate ISO 9000 standard is to outline the terminology the QMS uses. It is something you read to understand the language used across the ISO 9000 family so it remains consistent when implementing ISO 9001. It helps you understand the requirements of implementing and maintaining your QMS. You also cannot become ISO 9000 accredited.


What is ISO 9001?

ISO 9001 is a popular standard that many businesses around the world have accreditation for as it sets your business apart from others. To become accredited, you must comply with its guidelines to consistently produce quality controlled products and services. In other words, it is a set guideline for the action your organisation must take for QMS accreditation and to maintain it. Overall, it is highly beneficial to your company and customers.


Benefits of ISO 9001

While your business benefits from implementing ISO 9001, so will your management, employees, and customers in the following ways:

  1. Benefits to the business owner. The benefits to the business owner include:
    1. Increasing consumer trust which leads to more customers.
    2. More customers means an increase to your revenue and cash flow.
  2. Benefits to management. Benefits to the management of your organisation include:
    1. Making the workplace more organised.
    2. Giving employees a clear set of guidelines to meet which gives management more control.
    3. Employees understand how they must behave which makes it easier to correct poor employee behaviour.
  3. Benefits to employees. Benefits for your employees includes:
    1. Clear expectations and a more organised workplace. 
    2. Opportunities to correct nonconformances.
    3. Motivation to reach their full potential to earn rewards.
  4. Benefits to customers. The benefits to customers include:
    1. Better quality goods and services that are consistent.
    2. Knowing you listen to their feedback.
    3. Incentives to keep doing business with your organisation.

(Read more about the benefits here)


When quality is a priority for your organisation, contact us for more information about ISO 9001 certification. We can show you how to implement a quality management system, earn consumer trust and grow your business so it reaches its potential. 


Top myths about ISO 45001

There are many myths surrounding ISO 45001 implementation. While putting in place an Occupational Health and Safety Management System (OHSMS) you may come across them. Do not let these myths put you off. In this article we cover the top five myths so you understand the difference between fact and fiction.

Myth 1 – It creates unnecessary documentation

This is complete fiction. Yes, you do need to document information for ISO 45001 but this is in relation to your processes and how they affect OH&S. As a business you will probably already have unwritten processes. And older businesses may have documents that slow it down.

The latest version of ISO 45001 has fewer documentation requirements. So you only need to documentation where it is necessary and relevant for the system. For example, for risk mitigation and employee training. How you do this depends on the type of business and its size. And using cloud technology can reduce your documentation further.

Myth 2 – Implementing ISO 45001 has no value

All too often people believe that an OHSMS is just a costly paper exercise with no real value. This is not true if you make the system work for your organisation. The whole point of an OHSMS is to prevent workplace accidents and illness. It will help you continually improve your processes which will help your organisation operate more efficiently.

Myth 3 – ISO 45001 is only for organisations with hazardous operations

ISO 45001 is not only for organisations with hazardous operations. While certification helps these organisations deal with workplace risks, any organisation can benefit from implementing an OHSMS. By embedding the system into your organisation it will improve OH&S performance. Complying with ISO 45001 means all organisations will have cost savings through reducing accidents and risks in the workplace.

Myth 4 – No need for ISO 45001 if legally compliant

All businesses should be legally compliant regardless of whether they have ISO 45001 certification or not. Being legally compliant is an important part of an OHSMS, but it is more than that. As part of implementation, the standard requires that you not only identify the legal requirements for your business, but also to determine how to remain compliant and measure your compliance on an ongoing basis.

Myth 5 – Implementing ISO 45001 is too hard

It may be challenging to implement ISO 45001 if you do not know what you are doing. But it does not have to be hard. Engage an ISO specialist to work with your organisation to achieve certification. A consultant will work with your key people to develop unique solutions specific to the organisation and your way of doing business.

Do not let myths stop you

Do not let myths stop you from implementing ISO 45001. For success, tailor the OHSMS processes to meet staff needs and your organisation’s philosophy. OH&S is important in every workplace.

Contact us for more information about ISO 45001 certification.


Basic requirements needed for ISO 9001

It does not matter what systems you have in place when thinking about ISO 9001 certification. ISO 9001 has a standard set of guidelines for implementing, maintaining and improving a Quality Management System (QMS) for your organisation. These are applicable to any type of organisation of any size.

The requirements are broken down into sections called clauses. The first three clauses are not mandatory but the rest are except for clause 8 which may not be relevant to your organisation.

Clause 4 – Context of the organisation

Context of the organisation deals with the internal and external factors. These affect the objectives you set and how you meet them. External factors can include legal and financial and internal factors include the structure and governance of your organisation. Clause 4 also includes identifying the needs and expectations of stakeholders such as employees and suppliers.


Clause 5 – Leadership

Clause 5 focuses on the commitment of top management to implementing a QMS. The requirements include:

  • Developing and implementing a Quality Policy that gives clear direction.
  • Instilling a culture of customer focus throughout the organisation.
  • Determining the roles and responsibilities and authorities for the QMS.
  • How you will communicate objectives and policies across the organisation.


Clause 6 – Planning

For an effective QMS, risk-based thinking is essential. It includes the requirements for determining risks and opportunities, and quality objectives that align with the Quality Policy and how you plan you meet them.


Clause 7 – Support

Clause 7 is all about top management providing adequate resources to implement and maintain the QMS. These include:

  • Human resources.
  • Work environment such as lighting, dust and temperature control.
  • Infrastructure such as equipment, building facilities, software and hardware.

It also details the importance of communication, competence, awareness, and creating, maintaining and controlling documentation for the QMS.


Clause 8 – Operations

You can choose to exclude sections clause 8. For example, your company may not do design work, so you can exclude the design requirements. Clause 8 deals with planning products and services for customers. These include:

  • Determining and reviewing service and product requirements.
  • Testing and monitoring the quality of goods and services.
  • Creating procedures for controlling nonconformities.
  • Processes for generating and storing company records.


Clause 9 – Performance evaluation

In Clause 9 contains the requirements for evaluating the performance of the QMS. These include:

  • Assessing customer satisfaction.
  • Monitoring, analysing, and evaluating the performance of your processes.
  • Internal audits.
  • Inputs and outputs of management review meetings.
  • Retaining documentation as evidence.


Clause 10 – Continuous improvement

Clause 10 is all about corrective actions to continually improve your QMS to increase customer satisfaction. So you need to implement procedures and policies to investigate incidents, nonconformities and for corrective action. Continually improving quality in your business will benefit you over the long term.

Quality is an important part of all businesses. It can make or break a business. Contact us for more information. We can show you how to grow your business so it reaches its potential.

Office recycling bins

Why more businesses need to put the environment first

Environmental sustainability is the catchcry of the modern world. Consumers want to do business with organisations that demonstrate their care for the environment. But it extends further than consumers. For decades organisations have used natural resources and been generating waste with little thought to the long-term effects. Now is the time for organisations to rethink their management practices to ensure the wellbeing of world for future generations.


Environmental impact of businesses

More and more consumers demand that businesses reduce their impact on the environment. And for them to continue doing business ethically, they need to change the way they do business.

Businesses that provide products and services can have a negative impact on the environment by:

  • Consuming vast amounts of power every day.
  • Using raw materials to manufacture products that can cause emissions.
  • Short life cycles of products that end up in landfills.
  • Producing emissions through the transporting products.
  • Generating waste that ends up in the environment which end up affecting our wildlife.


Benefits of establishing environmental practices

Committing to establishing environmental practices means it can stabilise the supply of natural resources for the future. These are finite and once they are gone there is no coming back. And as competition for our resources increases, it puts environmental sustainability more at risk. So it is important than ever that businesses become more aware. It is not only the environment that benefits from environmental management systems, but your bottom line benefits as well.

There are now regulatory obligations for businesses to reduce their impact on the environment. ISO 14001 is a global standard that gives your business a framework to work within and ensures your business complies. 


Environmental and cost benefits

ISO 14001 certification reminds everyone in your organisation it is their responsibility to protect the environment. It also reduces the waste you produce and the consumption of resource. Certification helps to reduce the number of environmental incidents and helps you to work towards lowering power and resource consumption. All this results in lower operating costs while protecting the environment. 


Improves brand credibility

Even where it is not a requirement, implementing environmental management systems tells consumers you care. It improves your brand’s credibility by maintaining a good public image which has a positive impact on community relations. And this can increase your market share with those that care about the environment. 


Better legal compliance

ISO 14001 certification gives you the framework to identify, monitor and comply with the legal requirements applicable to producing and delivering your goods and services. While you may already follow the legal requirements, an environmental management system helps maintain compliance and to continually improve. 


If environmental ethics is important to your organisation, contact us for more information about ISO 14001 certification. We can show you how to implement sustainable environmental practices to grow your business so it reaches its potential. 

Lots of old standards

The complete history of ISO 9001

ISO 9001 is an international standard that defines the requirements for implementing a quality management system in organisations. It is dynamic and adaptable which makes it suitable for all industries and businesses of any size. And it is the only standard in the ISO 9000 series your organisation can achieve certification for. 


ISO 9001 timeline

The ISO 9001 standard has a long history dating back to the 1950s when the US and UK government departments established standards for procuring military supplies. Organisations supplying the military had to comply with quality assurance requirements in their contracts. This led to publishing British Standard 5750 in 1979 which was the first specific quality management system for organisations. 


Since its first publication, ISO 9001 has gone through a series of updates to ensure it meets the changing requirements of businesses across the world.


The following is the timeline of ISO 9001 since its inception:

  1. 1980. In 1980, the Technical Committee 176 was formed.
  2. 1987. In 1987, ISO 9001 was first published in 1987. 
  3. 1994. In 1994, ISO 9001 went through its first minor update. This included clarifications and changes to improve the design and development clause.
  4. 2000. In 2000, ISO 9001 had its first major revision.
  5. 2008. In 2008, was the second minor revision to clarify the issues raised by the major revision in 2000.
  6. 2015. In 2015, ISO 9001 went through its second major revision. And it remains the current version organisations have to meet for certification.


ISO 9001 certification benefits

By achieving ISO 9001:2015 certification, your organisation demonstrates it:

  • Understands, accepts and follows the ISO 9001 guidelines.
  • Works to fulfil the organisation’s own requirements.
  • Maintains the documentation required for a quality management system.
  • Meets customer, regulatory and statutory requirements.

Receiving ISO 9001 certification can improve your organisation’s reputation. It demonstrates to your customers that the services and products you provide meet their expectations. 


While ISO 9001 is suitable for all industries, it has particular benefit for the following industries:

  • Construction. By adhering to ISO 9001, construction companies can achieve a reduction in waste, better efficiencies and a safer workplace.
  • Manufacturing. With manufacturing becoming more automated, implementing quality management systems assists in communicating value to local and international markets. 
  • Engineering. Quality assurance is vital for engineering companies. Adhering to ISO 9001 demonstrates the ability to identify nonconformities and potential hazards, and plan to mitigate the risks.
  • Community service organisations. By putting quality management systems in place, community service organisations can better handle feedback and demonstrate an increase in successful projects.
  • Technology service organisations. ISO 9001 helps technology service organisations streamline their complex internal processes for more effective outputs. 
  • Healthcare industry. Implementing quality management systems in health care facilities provides a powerful assessment tool. This will create more efficient and effective operations that benefit the community.


So if quality is important to your business, contact us for more information about ISO 9001 certification. We can show you how to implement a quality management system to earn consumer trust and grow your business so it reaches its potential.