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ISO 9001

FAQ: What Is ISO 9001?

ISO 9001 was published in 1987 by the International Organization for Standardization (ISO) and since then has evolved into the world’s most trusted and used management tool. ISO, headquartered in Amsterdam, is composed of the national standards bodies of more than 160 participating countries.

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). One testament to its popularity and enduring effectiveness: more than 1 million organizations around the world are currently certified to ISO 9001 standards.

But what does ISO 9001 mean for businesses? Let’s take a closer look:

• ISO 9001 standard is a basic set of principles that define best practices for efficient processes and competent people to consistently deliver a good product or service.

• ISO 9001 provides guidance and systemic tools for companies and organizations to ensure their goods and services consistently meet customer needs and expectations for quality.

• ISO 9001 boosts efficiency, optimises quality, improves customer satisfaction, elevates staff motivation and allows for sustainable performance improvement.

• ISO 9001 framework can be applied to virtually any service or manufacturing process.

Professional business management consultants who implement the ISO 9001 standard are continually providing feedback to ISO’s technical committees and advisory groups – this allows the standard to be regularly reviewed and improved, including the current iteration launched September 2015.

Current Standard – ISO 9001:2015

ISO/TC 176 is the committee officially responsible for ISO 9001 review, development and improvement. In 2012, the committee celebrated 25 years of implementing ISO 9001 and embarked on an ambitious effort to thoroughly review and improve their QSM model. This effort included integrating the newest, most effective QSM principles developed since ISO 9001’s debut.

After intensive work, the updated standard was published on 23 September 2015 as “ISO 9001:2015.” While much of the original framework remains the same, the new core terms allow easier, more effective integration with other international management systems standards. ISO 9001:2015 is applicable to any company or organization, large or small, regardless of its field of activity.

ISO 9001:2015 is less prescriptive and puts a greater focus on performance. This is possible because the update combines the process approach with risk-based analysis, to create a more relevant standardization protocol. ISO 9001:2015 also incorporates the “Plan-Do-Check-Act Cycle” (PDCA) in all organizational contexts and levels. PDCA is integral to evaluating, controlling and improving businesses processes.

The core mission of ISO 9001:2015 remains unchanged: help organizations organize processes, improve efficiency and sustain excellence and further improvement. ISO 9001:2015 certification leads to high-quality products and services, which in turn supports revenue boost.

The International Accreditation Forum (IAF) and the ISO Committee on Conformity Assessment (CASCO) are initiating there a three-year transition period to completely move on from ISO 9001 to ISO 9001:2015. But why wait? All organizations currently certified to the original ISO 9001 standard are encouraged to transition as soon as possible to ISO 9001:2015, in order to enjoy the full benefits of standardization.

Benefits of ISO 9001:2015

QMS integration using ISO 9001:2015 delivers six major benefits to your organization:

1. Better process integration allows you to identify areas for efficiency improvements for resource use, creating cost savings.

2. Enable support for additional fiscal benefits through optimisation, including positive effects on investment, market share, sales growth, and competitiveness.

3. Optimal employee and management engagement is created by defining roles and responsibilities, which creates an additional excellence feedback loop.

4. Customer satisfaction is greatly improved by your ability to sustain high quality in products and services.

5. You create a continuous improvement culture that becomes an integral part of your organization.

6. Access to more relevant and qualitatively superior information allows you to make better decisions, efficiently negotiate challenges and engage opportunities sooner.

Because ISO 9001:2015 is an international standard and expected of competent organizations, potential partners may resist engaging your organization if you are not certified. ISO 9001 certification boosts your credibility and image within the marketplace.

Getting Started with ISO 9001:2015
Achieving ISO 9001:2015 certification is the first step in a process of continuous improvement and excellence. With certification, you demonstrate professionalism, responsibility, and leadership to your stakeholders.

QICE specializes in QMS consulting for New Zealand manufacturers and product developers. Trust QICE for:

• Complete and up-to-date ISO 9001:2015 certification
• Knowledge leadership for QMS support
• Leading experience in the field
• 24/7 availability
• Defined, affordable costs

Contact us to discuss how QICE can add value and help your organization engineer its most efficient path to greatness.

lean-management

Principles of Lean philosophy and creation of perfection

Principles of Lean philosophy

Those two teachers who have developed the term Lean, Womack and Jones, have defined five principles that characterize a Lean enterprise. These are:

  1. Value – Specification of the value from the final customer.
  2. A flow of values – Identify the steps required to design, order, and deliver a particular product by eliminating the steps that do not create value.
  3. Flow – progressive realization of tasks along the stream of values so that the product reaches the end customer without interruption or reflux.
  4. Pull – cascade production system. Nothing is produced by the upstream supplier until the downstream customer signals a need.
  5. Perfection – Complete elimination of the waste so that all the activities in the value flow create value. Perfection is pursued through continuous improvement.

The fundamental concept of Lean philosophy is to eliminate waste and to define value regarding the customer. The Toyota Production System has defined seven types of waste. These are overproduction, stocks, transport, waiting, rebuilding, movement and over-processing. Currently, specialists are talking about the eighth form of waste, the most important, the waste of intelligence, skills, and talent.

Lean’s collection of instruments and concepts is pervasive, and each of them can improve manufacturing operations. As more tools are used, the benefits will become more complicated. Inevitably, all Lean concepts lean on and reinforce each other. Among the Lean instruments we can find 5S, Andon, Bottleneck Analysis, Continuous Flow, Gemba (The Real Place), Heijunka (Level Scheduling) and Hoshin Kanri (Policy Deployment), Jidoka (Autonomation), Just-In- (Continuous Improvement), Kanban (Pull System), Key Performance Indicators (KPIs). Muda (Waste), Total Equipment Effectiveness (OEE), PDCA (Plan, Do, Check, Act), Poka-Yoke (Error Proofing), Root Cause Analysis, Single-Minute Exchange of Dies. Six Big Losses, SMART Goals, Standardized Work, Takt Time, Total Productive Maintenance (TPM), Value Stream Mapping, Visual Factory.

Although each instrument has extraordinary benefits, getting perfection is not easy. Lean philosophy is a change of culture and strategy; it is not a project or just a set of tools. Perfection can be achieved when a critical attitude in internal processes is maintained. The implementation of permanent improvement methods must dominate the question: as the final consumer am I willing to pay for this service/product?

A continuous improvement method involves all employees of a company and must be promoted first and foremost by top management. Once the perfection has been achieved, the improvement has to be continued and the results obtained must be maintained, improved, always perfect.

Lean performance is measured by prioritizing projects based on the impact on profitability and on-site improvements. The ultimate goal is to guide steps in the Lean process.

Obstacles: ‘Obstacles are those frightful things you see when you take your eyes off your goal’ – Henry Ford.

If you’re looking to improve your business with lean management, get in contact with QICE today to organise a consultation.

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What is Lean Management

Principles of Lean Management Philosophy

In their groundbreaking book Lean Thinking (1996), authors and Lean philosophy developers James P. Womack and Daniel T. Jones defined five principles that characterize a Lean enterprise:

1. “Value” as specified by the final customer.

2. “Value flow” used to identify steps required to design, order and deliver a particular product, by eliminating the steps that do not create value.

3. “Flow” as a progressive realization of tasks along the stream of values, so the product reaches the end customer without interruption or reflux.

4. “Pull” as the initiating element of a cascade production system: nothing is produced by the upstream supplier until the downstream customer signals a need.

5. “Perfection” to include the complete elimination of waste, so that all activities in the value flow create value; perfection is pursued through continuous improvement.
The fundamental concept of Lean philosophy is to eliminate waste and to define value from the perspective of the customer. Turning to waste first, the Toyota Production System has defined seven types of waste:
• Overproduction

• Stocks

• Transportation

• Waiting

• Defective products

• Movement

• Over-processing

Specialists in the field of Lean philosophy often add an eighth form of waste, potentially the most important: waste of employee intelligence, skills, and talent.
Lean’s collection of instruments and concepts is pervasive and each of them can improve manufacturing operations. As more tools are used, benefits coalesce and become more complex. Inevitably, all Lean concepts interact with and reinforce each other.

Lean Management Culture

Perhaps the most important idea to understand is Lean Management philosophy is not a project or just a set of tools: it is a change of culture and strategy. Among the extensive list of Lean instruments are:
• 5S

• Andon

• Bottleneck Analysis

• Continuous Flow

• Gemba (“The Real Place”)

• Heijunka (Level Scheduling)

• Hoshin Kanri (Policy Deployment)

• Jidoka (Autonomation)

• Just-In-Time (Continuous Improvement)

• Kanban (Pull System)

• Key Performance Indicators (KPIs)• Muda (Waste)

• Total Equipment Effectiveness

• PDCA (Plan, Do, Check, Act)

• Poka Yoke (Error Proofing)

• Root Cause Analysis

• Single-Minute Exchange of Dies

• Six Big Losses

• SMART Goals

• Standardised Work

• Takt Time

• Total Productive Maintenance (TPM)

• Value Stream Mapping

• Visual Factory

Although each instrument has extraordinary benefits, achieving the perfection envisaged is not easy. Perfection CAN be achieved when a critical attitude in internal processes is maintained. The implementation of permanent improvement methods must dominate the question: As the final consumer, am I willing to pay for this service/product?

A continuous improvement method involves all employees of a company and must be promoted first and foremost by top management. Once perfection is achieved, improvement must be sustained and the results must be maintained, improved, always perfect.

Lean performance is measured by prioritizing projects based on the impact on profitability and on-site improvements. The ultimate goal is to guide steps in the Lean process.

A final note regarding obstacles: “Obstacles are those frightful things you see when you take your eyes off your goal.” – Henry Ford

Lean Consulting for Your Organisation

QICE specializes in Lean consulting for New Zealand manufacturers and product developers. Trust QICE for:
• Lean philosophy expertise

• Knowledge leadership for QMS support

• Leading experience in the field

• 24/7 availability

• Defined, affordable costs

Contact us to discuss how QICE can add value and help your organization engineer its most efficient path to greatness.